At Hangers@, we work closely with a well-established and reliable delivery company ensure your made to measure sliding wardrobes and wardrobe interiors arrive safely and efficiently directly to your door. If you live in an apartment or flat the delivery company will deliver to the main flat entrance door, please bear in mind that some items are heavy and will require 2 persons to lift.
Here's a step-by-step breakdown of our wardrobe delivery process:
1. Selecting Your Delivery Date
Once your products are in your cart, you will select your preferred delivery date from our live calendar. Available dates depend on your postcode area and will typically be at least 15 working days from your order date.
2. Order Confirmation
Immediately after placing your order, you will receive a detailed order confirmation sent directly to your email. This confirms your chosen products and delivery date.
3. Delivery Day Expectation
Unless changes are requested, your order will be delivered between 8:00 AM and 5:00 PM on your selected date. For apartment or flat deliveries, our delivery company will deliver to the main entrance door. Please remember that some items, especially wardrobe doors and framing, can be heavy and may require two persons to lift and move safely within your property.
Failed Delivery & Re-Delivery Charges
To avoid charges, please ensure someone is available at home on your scheduled delivery date. If no one is present, your products will be returned to our warehouse. To re-arrange your wardrobe delivery, please email info@hangersat.com. Please note that a re-delivery charge of £225.00 will apply in such instances.
We kindly ask you to thoroughly inspect all goods immediately upon delivery. This crucial step ensures that any issues are identified before the delivery team departs.
What to Check For:
Handling Damaged or Missing Items:
Refuse Damaged Items: If you notice any damage to a product or its packaging, please refuse the specific damaged item. The delivery company will re-wrap it and return it to us.
Report to Us: Following a refusal, please promptly send us an email to info@hangersat.com with your order number, detailing the refusal. We will then arrange for a replacement item to be sent to you free of charge in the shortest time possible.
Accepting Damaged Goods (Conditional): If you choose to accept a damaged item, we require clear photographic evidence sent to info@hangersat.com within 24 hours of delivery. In this case, the item will need to be returned to us at your own cost. Provided these guidelines are met, we will then arrange for a replacement.
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